Bus driver refused to open front door to allow elderly African-American woman to get onto the bus. He tried to force her to enter through the crowded back door. There was room for her to get on in front and there were young people sitting in the senior seats. I mention her race because it may have been a factor. He insisted that there was no room for her to get on, which was not true. He then called Muni (we heard him) to try to get ahead of a complaint by saying that it had been extremely crowded at Van Ness. But this was not true. It was comparatively uncrowded. I take the bus there every day.

Employee Physical Description: Young Asian American male.

Nature of Request: Complaint: Discourteous/Rude

Discrimination Complaint? Yes, Race, Color or National Origin (Title VI)

Request ADA Hearing Info? No

Line/Route: 49

Direction: Outbound

Stop ID (if known): 18088

When? Tue Sep 27, 2022 03:05pm